Return Policy

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This Return Policy outlines the terms and conditions for returns, refunds, and cancellations of services provided by Thogreonox.

Return Period

If you are not satisfied with our consulting services, you may request a return or refund within 30 days of the completion of the service. The return period begins on the date the service is completed or delivered, whichever is applicable.

To be eligible for a return, the service must be unused, undamaged, and in the same condition as when it was provided. You must also provide proof of purchase or service agreement.

Return Conditions

To qualify for a return, the following conditions must be met:

• The return request must be submitted within the specified return period
• The service must not have been substantially utilized or implemented
• All original documentation and materials provided must be returned, if applicable
• The return must comply with all applicable laws and regulations
• Any custom or personalized services may be subject to different return conditions as specified in the service agreement

Cost of Return Shipping

If physical materials are involved in the return process, the cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part or a defective service. In such cases, we will cover the return shipping costs.

For digital services or consultations, no shipping costs apply. However, any administrative fees associated with processing the return may be deducted from the refund amount, as permitted by law.

Return Process

To initiate a return, please follow these steps:

1. Contact us using the information provided in the Contact Information section below
2. Provide your order number or service agreement reference
3. Explain the reason for the return request
4. Wait for our confirmation and return authorization
5. Follow the return instructions provided by our team

Once we receive your return request, we will review it and respond within 5-7 business days. If approved, we will provide you with detailed return instructions and process your refund according to our refund procedure.

Non-Returnable Items

The following items or services are not eligible for return:

• Services that have been fully implemented or utilized
• Custom or personalized services that have been completed and delivered
• Services that have been modified or altered by the customer
• Digital products or services that have been downloaded or accessed
• Services purchased more than 30 days ago
• Services that are clearly damaged due to customer misuse or negligence

General Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations. Your rights as a consumer are not limited by this policy, and you may have additional rights under local, state, or federal law.

If you are located in a jurisdiction that provides for mandatory return periods or consumer rights that exceed those outlined in this policy, those rights will apply. We will honor all applicable legal requirements and consumer protection regulations.

Order Cancellation Policy

You may cancel an order or service agreement before the service begins without penalty. If the service has already commenced, cancellation may be subject to fees based on the work completed and resources expended.

To cancel an order, please contact us as soon as possible using the contact information provided below. We will process your cancellation request and provide confirmation within 2-3 business days.

If you cancel an order after work has begun, you may be charged for the portion of the service that has been completed, as determined by our assessment of the work performed.

Refund Procedure

Once your return is approved and processed, we will initiate the refund procedure:

• Refunds will be issued to the original payment method used for the purchase
• Processing time for refunds is typically 5-10 business days from the date of approval
• You will receive a confirmation email once the refund has been processed
• If the original payment method is no longer available, please contact us to arrange an alternative refund method

Please note that it may take additional time for the refund to appear in your account, depending on your financial institution's processing times.

Any applicable fees, such as processing fees or administrative charges, may be deducted from the refund amount as permitted by law and as specified in your service agreement.

Contact Information

If you have questions about this Return Policy or need to initiate a return, please contact us:

Thogreonox
6751 N Blackstone Ave
Fresno, CA 93710, United States
Email: request@thogreonox.world
Phone: +1 559 438 7200

Our customer service team is available to assist you with any questions or concerns regarding returns, refunds, or cancellations.